The Art & Science of Psychological Safety: Why Trust Drives Team Success
You're a freshly minted PhD, standing before a room of distinguished academics at your first conference presentation. The moderator introduces the Q&A session with a cheerful reminder that this is where careers are made - or lost. Supervisors repeated the phrase "Publish or perish," as if invoking mortality is perfectly normal workplace motivation. Welcome to academia, where psychological safety gets tenure-tracked straight into the ground.
The irony is rich: institutions dedicated to the pursuit of knowledge have created environments where admitting ignorance — arguably the starting point of all learning — feels like professional suicide. Graduate students are terrified to ask questions that might reveal the gaps in their understanding. Junior faculty anxiously craft research proposals with the desperation of someone defusing a bomb, as though the science of a successful funding pitch is really what their career is focused on. Academic, like many professional systems, is Darwinian - and only the funded survive.
But here's the thing about environments built on fear and hypercompetition: they're spectacularly bad at producing the very outcomes they claim to optimise for. While academia weaponises existential dread as a motivational tool, the rest of the working world is slowly catching on to a revolutionary idea - that people actually perform better when they're not constantly worried about professional annihilation.
The Science of Not Scaring Your Employees
Psychological safety, a term coined by Harvard Business School professor Amy Edmondson, refers to the belief that one can speak up without risk of punishment or humiliation. Edmondson's research consistently shows that psychologically safe teams outperform their fear-based counterparts across virtually every metric that matters. They're more innovative, more likely to report errors before they become catastrophes, and significantly better at learning from mistakes. In other words, they do everything that fear-led teams struggle with, but without the associated stress.
The Google-commissioned Project Aristotle study analysed hundreds of teams, and found that psychological safety was the single most critical factor in team effectiveness. Not talent, not resources, not even the quality of the office coffee. Safety.
Competition vs. Compassion: The Evolutionary Plot Twist
This is where compassion science enters the picture. While Project Aristotle highlights the importance of psychological safety, Professor Paul Gilbert's research on compassion deepens our understanding of why psychological safety works - and how it can be cultivated. Professor Gilbert, a clinical psychologist and evolutionary researcher, has spent decades studying how our brains respond to different social environments, and his findings are as fascinating as they are practical.
According to Gilbert's three-circle model, our brains operate through three distinct emotional systems: the threat system (fight, flight, or freeze), the drive system (compete, achieve, acquire), and the soothing system (connect, care, collaborate). Most modern workplaces hype the drive system by glorifying busy-ness, celebrating overwork and normalising burnout. Some (hello, academia) use threat-based motivation to keep employees hustling. Very few see that soothing has any role to play in the workplace.
Yet science tells us that this is no way to create an effective work environment, let alone a sustainable one. The threat system, evolved to help us survive saber-toothed tigers, turns out to be remarkably poor at driving organisational performance. When activated, it narrows our attention, reduces cognitive flexibility, and makes us about as creative as a brick. The drive system, while useful for motivation, becomes problematic when it dominates organisational culture. It creates zero-sum thinking where one person's success automatically means another's failure - not exactly the foundation for collaborative innovation.
The soothing system, meanwhile, is where the magic happens - and where compassionate leaders show a distinct strategic advantage. When people feel safe and supported, their brains literally function differently. Stress hormones decrease, oxytocin increases, and suddenly they're capable of the kind of creative problem-solving and collaborative thinking that makes organisations thrive. It's like upgrading from dial-up to fibre optic internet, but for human potential.
Gilbert's research reveals that compassion-based social motives - caring for others' welfare, wanting to help, seeking mutual benefit — create upward spirals of performance and well-being. When people feel supported and connected, they’re more likely to contribute not for personal recognition, but for the good of the team. In safe, caring environments, cognitive and emotional resources are freed up, allowing people to focus on the task at hand. While competition can drive short-term gains, it often fuels stress, burnout, and defensiveness. It’s the difference between a thriving garden where plants support each other’s growth, and a gladiator arena where only one survives.
Practical Guidance for Leaders Who'd Rather Not Traumatise Their Teams
Creating psychological safety isn't about installing meditation rooms or replacing performance reviews with group hugs (though if that's your thing, go for it). It's about fundamental shifts in how leaders interact with their teams.
Model Curiosity Over Certainty: Instead of pretending to have all the answers, ask genuine questions. When someone presents a problem, resist the urge to immediately solve it. Try "What do you think might work?" or "What haven't we considered?" This signals that thinking is valued over knowing.
Normalise Failure as Data: Reframe mistakes as information rather than character flaws. When someone reports an error, thank them before addressing the issue. This sounds counterintuitive, but it encourages early error detection, which prevents small problems from becoming big disasters.
Practice Humble Leadership: Admit your own mistakes and uncertainties. This isn't about diminishing authority; it's about modelling the vulnerability that makes learning possible. Leaders who can say "I don't know" or "I was wrong" give their teams permission to be human.
Create Structured Opportunities for Voice: Don't just say "speak up if you have concerns." Build regular check-ins, after-action reviews, and feedback sessions into your processes. Make speaking up a normal part of the workflow, not an act of courage.
Respond to Challenges Constructively: When someone disagrees with you or brings up problems, your response sets the tone for the entire team. Take a breath, ask clarifying questions, and resist the urge to defend. Remember: they're not attacking you; they're trying to help the work succeed.
Address Toxic Behavior Swiftly: Psychological safety isn't about avoiding all conflict or being artificially nice. It's about creating environments where people can engage authentically. This means addressing behaviours that undermine safety - whether it's consistent condescension, credit-stealing, or public humiliation.
Reflection Questions for Leaders
Creating psychological safety requires ongoing self-reflection. Take a moment to ask yourself these questions regularly:
When someone last brought me a problem, did I respond with curiosity or defensiveness? Reflect on why you responded that way.
How do I react when projects don't go as planned? Do my responses encourage or discourage future honesty?
What percentage of our team meetings involve people admitting they don't understand something or need help? If it's zero, that's a red flag.
When was the last time I changed my mind about something based on input from my team? If you can't remember, your team might not feel safe enough to challenge your thinking.
Do people on my team seem to take reasonable risks, or do they appear to be playing it safe? Risk aversion can signal psychological danger.
How do I talk about competitors, other departments, or former employees? Language that dehumanizes or celebrates others' failures creates threat-based cultures.
The Compassion Advantage
Gilbert's research suggests that integrating a compassion-based framework into your leadership approach is key to effective management. When people feel genuinely cared for, they're more likely to extend that care to customers, colleagues, constituents, and the work itself. It's enlightened self-interest: being kind to people makes them better at their jobs.
This doesn't mean eliminating all competition or standards. It means recognising that sustainable high performance comes from environments where people feel secure enough to take risks, honest enough to admit mistakes, and valued enough to contribute their best thinking. It's the difference between motivation through fear and motivation through purpose.
Beyond Publish or Perish
Fear suppresses potential. Safety unleashes it. The old model - motivate by threat - that operates in academic and many other professional systems is obsolete. Rooted in scarcity thinking, it stifles creativity, narrows focus and erodes collaboration. In contemporary leadership, that’s a liability.
High standards don’t require harshness. People thrive when they feel safe to be curious, imperfect, and engaged. Psychological safety isn’t softness, it is strategy. It unlocks innovation, connection, and problem solving at scale.
If you want better results, build environments where people feel safe enough to care. That’s not just more human, it’s more effective.
Key References
Edmondson, A. (2018). The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. Wiley.
Gilbert, P. (2009). The Compassionate Mind: A New Approach to Life's Challenges. Constable.
Gilbert, P. (2017). Compassion: Concepts, Research and Applications. Routledge.
Duhigg, C. (2016). What Google learned from its quest to build the perfect team. The New York Times Magazine.
Lieberman, M. D. (2013). Social: Why Our Brains Are Wired to Connect. Crown.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
Carmeli, A., & Gittell, J. H. (2009). High‐quality relationships, psychological safety, and learning from failures in work organizations. Journal of Organizational Behavior, 30(6), 709-729.
